Final Program

7:30am - 8:15am

Breakfast

Session Two:

Engaging with the Community (Chair: Colin Ingram)

8:00 am - 9.30 am

CALM initiatives in community participation and engagement and lessons learnt (Tammie Reid) incorporates "world café" workshop session

9:30 am - 10:00 am

CALM's Good Neighbour policy (Murray Carter)

10:00 am - 10:30 am

Morning tea - please reconvene on the grass area @ the foot of the stairs

10:30 am - 10:45 am

Paired Discussions: Impact of GNP on your work

10:45am -12:15 pm

Innovative community engagement techniques here and abroad. Includes activity and Q/A session on the relevance of these techniques to your work (Janette Hartz-Karp)

12:15 pm - 1:00 pm

Lunch

1:00 pm - 2:00 pm

Mind Mapping Workshop - Exploring the ideal community engagement environment

Session Three:

Nature based recreation and tourism research initiatives (Chair: Daryl Moncrief)

Customer relations / dealing with the public (Chair: Stev Slavin)

2:00 pm - 3:00 pm

Developing and achieving effective customer relations (external Aussie Host presenter)

3:00 pm - 3:20 pm

Afternoon tea

3:20 pm - 4:30 pm

Workshop on customer relations (Aussie Host facilitator)

4:30 pm - 5:15 pm

Reporting back on customer relations group discussions/recommendations

5:15 pm - 5:30 pm

Address by Executive Director followed by questions/discussion and social hour

5:30 pm - 6:15 pm

Social time

6:15 pm - 7:00 pm

Dinner

7:30 pm - 9:00 pm

Insights into the management of visitors and provision of interpretation in the Netherlands (Tricia Sprigg)